When dealing with various membership and service inquiries, it's crucial to have the right contact information to ensure your needs are addressed promptly and efficiently. Below is a guide to help you navigate common requests:

Change and Update Credit Card Information

If you need to change or update your credit card information, please contact the billing department. They can assist you with securely updating your payment details.

1. Phone: 435-213-9245
2. Email: tuckerfitnessirongym@gmail.com

Payment Didn't Go Through

In case your payment didn't go through, reach out to customer support for assistance. They can help investigate the issue and ensure your account remains in good standing.

Key Fob is Not Working

For issues with your key fob, such as malfunctioning or access problems, contact us. We can provide troubleshooting assistance or a replacement if necessary. Typically, if it beeps, that means something is going on with your membership. If the key fob doesn’t beep, the key fob has been demagnetized and you will need a replacement. $10 for replacement key fob.

Add an Additional Family Member for $20

To add an additional family member to your membership for $20, you can reach out to the membership services. They will guide you through the process and provide a liability wavier for the additional member to sign. Each additional member will need a start up Key fob for $25. We also offer family memberships if there are more than 2 people.

Guest Pass/Day Pass

If you're interested in a guest pass or day pass, contact the front desk, sign up online, or give us a call during business hours. We can provide details on availability, pricing, and any special promotions. Guest/day passes are $10.

Purchase Supplements

For purchasing supplements, you can visit the on-site retail store or speak with the sales team during business hours to inquire about products and prices.

Need Personal Training

If you're looking to start personal training sessions, the fitness team can connect you with a certified trainer who matches your goals and schedule.

Need to Cancel Your Membership

Need to cancel your membership? Send us an email with a 30-day notice. Be sure to include everyone that is on your membership.

1. Email: tuckerfitnessirongym@gmail.com

By using the above contact information, if you have not heard from us within 24hrs, that means we did not receive your email.